bank responds
The very next day, I received a call from the bank’s corporate office. They acknowledged seeing the news segment and promised to review my case anew.
“We’ll start a thorough investigation immediately,” the representative assured me. Despite the cautious optimism, I couldn’t shake my skepticism.
Still, this was progress. Maybe public pressure would force them to take my complaint seriously this time.
It was a small win, but I was prepared for the long haul.