Preliminary reimbursement
To my surprise, they offered a preliminary reimbursement while their investigation continued. “We’ll transfer an initial amount to your account today,”
the representative said. Though it wasn’t the full $1,500, it was a step forward. “This is just to show our good faith as we finalize our internal review,”
she added. My grandson and I exchanged relieved glances; it was a small victory, but a victory nonetheless.