Questioning Her Attitude
“What’s with the attitude?” I asked, trying to keep my tone gentle. Lily shrugged, quiet for a moment.
She looked around, as if choosing her words carefully. “It’s just… people need to earn respect,” she mumbled, making direct eye contact for the first time.
Her words echoed more than defiance; they hinted at past experiences, something deeper than mere customer service.
This was a crack in the wall, a chance to learn more.