Sting Of The Encounter
Addressing the team was something I always found rewarding, but this time was different. I couldn’t shake the sting of yesterday’s encounter with Lily.
It gnawed at me, but I knew there was a lesson here. “Let’s work together to improve, not just for our guests, but for each other,” I urged.
My words seemed to hang in the air, a silent reminder of the unspoken issues we needed to tackle.