Confronting The Defense
As I sat with Lily, her posture was defensive, a mirror of confrontations I’ve had with difficult people in the past.
I started with, ‘Lily, let’s talk about these complaints.’ Her response mimicked others I’d seen—quick to justify.
It was like facing a wall, but I was determined to find a way through. This wasn’t about reprimanding; it was about understanding and improving our dynamic.