Retrieving the envelope from my purse
My calm demeanor seemed to confuse them more than shouting would have. I turned slightly and picked up my worn leather purse from the floor.
Unzipping the side pocket, I felt the crisp paper inside. I pulled out the single white envelope I had brought with me just in case.
It was sealed tight and bore no name on the front. This small piece of paper held the answer to everything they had just complained about.