12. Satisfaction Guaranteed
I was working the register on a very busy Saturday. There was a constant flow of customers, but this wasn’t my first rodeo. I’m especially good at making change. I rang up a customer and gave her the total.
She pulled out $50 and began digging in her purse for coins. I rang up the next customer, took their payment, and was about to start on the third customer.
I was watching customer number one, as she dug for change. She then put her $50 back in her wallet and stood there expectantly with her 15 cents, waiting for her change on the $50. I patiently explained that I still needed the $50.
I had seen her put the cash back in her wallet and so had my co-worker who was standing beside me. This customer is now holding up the line.
Her husband came to see what the holdup was. She told him, “I gave her $50, but she doesn’t remember taking it”. Of course, she said this loud enough for the 20 people waiting in line to hear.
Now I point to the camera that is watching my every move.
She smugly asks to review the footage—a request she’d soon regret.
I took her $50, and she can’t wait to prove it.
The owner came down to talk to her and review the footage. The customer was indeed wrong and got back in line to pay. She couldn’t look me in the eye. “I guess I was wrong”, she said. That was her apology.
I took her money and told her to have a nice day. I’m good at three things. Being a mother, standing my ground, and not taking flak when I know I’m right.